Shannon started with Remedy Intelligent Staffing in September 2003 as a Recruiting Assistant. In 2004, Shannon began working full time for Remedy as a Recruiter and is also currently serving as the Office Manager. She attended Daemen College for both undergrad and graduate school. She was a member of the Daemen College Business Club as well as the Sigma Beta Delta International Business Honor Society.

She has earned a Bachelor of Science degree in Business Administration with concentrations in Human Resource Management and Management Information Systems. She then went on to earn a Master of Science degree in Global Business with a specialization in Management Information Systems.